return policy

Thank you for shopping at MAOMI. If you are not completely satisfied with your order, we offer you the opportunity to return products under the conditions set out below. This return policy is in addition to our shipping costs and delivery policy, which are also part of our terms and conditions. 

1. right of withdrawal

As a consumer, you have the legal right to cancel your order within 14 days without giving any reason. The cancellation period begins on the day on which you or a third party designated by you (not the carrier) takes possession of the goods. To exercise your right of cancellation, you must send us a clear declaration (e.g. by email to office@maomi.de) of your decision to cancel the contract. 

2. return period and conditions

The return period is 30 days from the date of delivery. 

Products must be returned unused, undamaged and in their original packaging. 

Personalized or specially made products are excluded from the right of return unless there is a manufacturing error or defect. 

3. return costs

Return costs vary depending on the order and reason for return. Please check our shipping costs to see if the return costs in your case are borne by you or by us. 

• Customers bear the return costs if they exercise their right of withdrawal without product defects or shipping errors. MAOMI offers free returns for the countries DEU, AUT, BEL, DNK, LUX, NLD. 

• MAOMI will cover the return shipping costs if the product is damaged, faulty or incorrectly delivered. 

In any case, please contact our customer service at office@maomi.de before initiating the return for further instructions. 

4. return process

1. Contact us: Inform us of your intention to return the item by email to office@maomi.de and state your order number. 

1. Packaging of the goods: Pack the product securely in the original packaging. Make sure that the goods are in perfect condition. 

1. Return: Send the package to the following address: 

Please keep proof of postage until your refund has been processed. 

5. refund

Once we have received and inspected your return, we will refund the purchase amount to the original payment method. Refunds will be processed within 14 days of receipt of the returned goods. Please note that depending on your payment provider, it may take a few days for the amount to be credited to your account. 

6. transport damage and defective goods

If you have received a damaged or faulty product, please report the damage to our customer service immediately after receiving the goods at office@maomi.de. To speed up processing, please send us photos of the damaged goods and the packaging. 

In such cases, we will cover the return shipping costs and ensure that you receive either a refund or a replacement of the faulty product. 

7. exchange of products

Direct exchange of products is currently not possible. If you would like a different product, we ask that you return the original product and place a new order. 

8. Exclusions from the right of return

• Personalized products: Goods made to your specific specifications (e.g. engraved or specially made products) cannot be returned unless they are defective. 

• Used or damaged items: Items that have been used or damaged and are no longer in a resalable condition are not returnable. 

9. International Returns

For returns from abroad, please note that additional shipping costs, duties or fees may apply, which must be borne by the returner. For more information on shipping costs, see our shipping costs. 

10. contact

If you have any questions regarding your return or cancellation, please contact us at: 

E-Mail: office@maomi.de 

Phone: +4962139186807