shipping conditions
SHIPPING & RETURNS
The goods leave our warehouse in perfect condition and are protected against transport damage.
Transport protection and damage reporting
The goods are insured against transport damage and their condition is documented before shipping. Please check the packaging before opening and take photos of any external damage. If the product is also damaged, inform the logistics company directly upon delivery and send an email to office@maomi.de .
Shipping service provider
We work with the courier services DHL and DPD as well as various shipping companies. Packages are delivered directly to your home address.
Estimated delivery date
The standard delivery time is 7 to 9 working days from the date we confirm your order, provided payment has been made and the goods are available.
Shipping costs
The shipping costs depend on the destination of the ordered goods.
Germany
Free shipping
Europe
- BE / DK / LI / LUX / MC / NL / AT / PL / CZ / FR: EUR 14.50
- IT / SE / SI / ES / HU / SM / VA: EUR 17.50
- BG / EE / FI / GR / HR / LV / LT / PT / RO / NO: EUR 21.50
- European Islands, Switzerland, Balearic Islands, Tenerife, Gran Canaria: 45.00 EUR
World
- USA, Canada, Australia, Japan, Argentina: 80 EUR
Pallet shipping
- Germany: For bulky goods we charge a flat rate of 50.00 EUR.
- Europe: For bulky goods we charge a flat rate of EUR 95.00.
We do not charge sales tax for deliveries to non-EU countries (net invoice). Customs duties and import sales tax may apply. MAOMI has no influence on whether and to what extent foreign customs duties are charged.
FAIR DESIGN FOR PEOPLE AND PLANET
MAOMI x SRI LANKA
At MAOMI, sustainability is lived in many ways - we not only value economic and ecological sustainability, e.g. in the selection of production materials or the packaging in which the design pieces are delivered to you. Social sustainability is also of the utmost importance to us: people are always our focus, their health and dignity are respected and promoted. An example of lived social sustainability at a high level - in a country where this is not a given - is the partner factory in Sri Lanka. We produce our HOOKS, the Phone Home SLEEPING BEAR and the Stoneware ELEPHANT FEET together with our partner and thus support a company that looks after its employees like no other on the Asian continent.
Our partner factory Midaya was founded in 1968 by the father of the current managing director. Since then, the company has worked continuously to improve working conditions and the development of its employees. A key concern of the company is to expand the general knowledge of employees and give them an understanding of other cultures and religions. To promote this, Midaya organizes an annual quiz in which six teams compete against each other in various categories such as culinary, national flag and celebrity. At the same time, a painting competition is held for the employees' children, in which they paint porcelain. The painted plates are later fired and taken home by the children.
The company provides comprehensive support to employees' families, for example by covering the cost of school books. An annual outing with all employees, where a hotel is rented and various activities and competitions are organized, is another expression of the company's commitment to the well-being of its employees. Midaya offers a range of benefits to support employees. These include a health insurance fund that covers the cost of medication, free work clothes and a subsidized canteen. In case of personal or financial problems, the company stands by its employees and offers support. A company-owned charity shop allows employees to buy basic food items at discounted prices, with the cost deducted from their salary.
Midaya employees receive a salary well above the minimum wage, as well as annual wage increases that exceed inflation. The company also offers low-interest loans with an interest rate of 2%, which compares very favorably to the national interest rate of 13.5% (as of April 8, 2022). Working hours are 7:30 a.m. to 4:30 p.m., and overtime is paid. Midaya is proud that employees who stay with the company for more than six months usually spend their entire working lives there.
Midaya has never fired an employee, but has always tried to find a suitable position for everyone. However, about 50% of new employees leave the company in the first five months, which could be due to the less prestigious image of factory work in Sri Lanka. Our partner factory wants to position itself more as a design workshop in the future, as the company also runs its own design studio in addition to production. There, concepts and simple sketches from customers are turned into handmade unique pieces. Midaya works with earthenware, stoneware and porcelain and uses artisan techniques such as sculpture, glaze, colored porcelain and pen painting. In this way, the company creates unique works of art.
More about ETHICS
MAOMI x GERMANY
We also produce locally in Germany. MAOMI bathtub OFURO is handmade on request in our ground floor carpentry workshop...
READ MORE
MAOMI x VIETNAM
We have our award-winning porcelain KAYA manufactured, among other things, in a small partner factory in Vietnam...
READ MORE
